Privacy Policy

Last modified:
09/05/2022

Enceladus Systems Limited

Address:
41 - 42 Market Place, Chippenham, Wiltshire, SN15 3HR
Registered in:
England & Wales
Company Number:
10882001
VAT Registration Number:
273 4242 12

Introduction

None of our products collect or transmit personal data or telemetry data to us or (knowingly) to a third party. In short, we want to have as little of your personal data as possible to provide our products, ideally zero personal information.

The type of personal information we collect

We do not explicitly collect any personal information, however either from yourself or a third party such as an app store we may receive:
  • email address
  • name
  • or other contact details

How we get the personal information and why we have it

  1. We may receive personal information indirectly, from the following sources in the following scenarios:
    • If you have reported an issue with one of our Applications to an app store hosting the Application, they may forward details to us.

    We have the information in order to attempt to resolve any issues you may have, and may contact you directly if additional details of the issue are required or if we are required to do so.

  2. You have emailed us directly for one of the following reasons:
    • You have contacted us about the services or products we offer

    We have the details of the correspondence in order to respond to your query.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
  • We have a contractual obligation
  • We have a legitimate interest

Your data protection rights

Under data protection law, you have rights, including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you may think is inaccurate. You Also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please see the Contact Us page for details on how to contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by contacting us.
You can also complain to ICO if you are unhappy with how we have used your data.
The ICO's Address
Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
ICO's Helpline Number
0303 123 1113
ICO's Website
https://www.ico.org.uk